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The Service That Sells Newsletter Archive
Full Service, Self Service… or Somewhere in Between
(Posted:
3/16/2009
)
Is Bigger Better? The Half-Meal Deal
Spring Training: How Small Changes Can Add Up to Big Sales
(Posted:
3/2/2009
)
Who Are You? Connect with Team Members
Back to Basics: Brand and Customer Traffic
(Posted:
2/23/2009
)
Hot off the Press: Publicity Tips
What Customers Hate
(Posted:
2/16/2009
)
The Bribing Of America’s Children
5 Things You Can Do Today to Be a Better Manager
(Posted:
2/9/2009
)
Help Servers Reduce Mistakes
The Truth About Why We Don’t Reach Our Goals
(Posted:
2/2/2009
)
New Goals, Old Habits: How to Change Your Life
Make a Point with Effective POS Materials
(Posted:
1/19/2009
)
Menu Mojo: Does Yours Have It?
Standards of Excellence You Can’t Bend On
(Posted:
1/12/2009
)
Reflections and Resolutions: What Are YOU Willing to Do?
This Year: Plan to Improve Sales
(Posted:
1/5/2009
)
A System for Success
Easing the Pain of Health Inspections
(Posted:
12/29/2008
)
Steps You Can Take to
Prevent Sexual Harassment
Working from the Same Page
(Posted:
12/22/2008
)
Service the Engine! Incentives for
Back-of-House
Diverse Customers: Attract Them,
Serve Them, Keep Them
(Posted:
12/15/2008
)
Give Yourself the Gift of Time – Delegate
Make Teams Work... Motivating
Everyone this Holiday Season
(Posted:
12/8/2008
)
Marketing Tip: Last-Minute Holiday Hits
IT’S A WRAP! Seasonal Service Adds Sales
(Posted:
12/1/2008
)
Customer Feedback:
How To Get More Of It
Team Up for Sales Success
(Posted:
11/24/2008
)
I x I x I = I³ = A Powerful
Marketing Formula
How to Really Build Teamwork: Getting
Everyone on the Same Page of Service
(Posted:
11/17/2008
)
Training Tip
Are You Ready for the Holidays?
Test ALL Your Systems
(Posted:
11/10/2008
)
Wanna Fight?
Give a Little, Get a Lot: Boost Sales—and
Goodwill!—This Holiday Season
(Posted:
11/3/2008
)
Seasonal Sales: How to Make Your Servers Care
Personality and Productivity:
How the Two Work Together
(Posted:
10/27/2008
)
Train Your Guests
Top Traits All Great Salespeople Have
(And Where They’re Hiding in Your Operation)
(Posted:
10/20/2008
)
“Wouldn’t It Be Cool If…?”
Is Your Menu Delivering Full Value
to You AND Your Guests?
(Posted:
10/13/2008
)
The Perfect Leave Behind
Mix it Up in the Name of Charity:
Guest Bartender Promotion
(Posted:
9/29/2008
)
Marketing Tip: Improve E-Mail Marketing
Be Extraordinary
(Posted:
9/22/2008
)
The De-Shift
Where the Money Is
(Posted:
9/15/2008
)
Tips for Effective Table Tents
Timing Really Is Everything
(Posted:
9/8/2008
)
Getting the Inside Scoop
internally to ensure your satisfaction?” Then,
listen well and reward the customer with a
gift certificate. You’ll gain a loyal customer
and invaluable input.
Goals: Get Up and Go!
(Posted:
9/1/2008
)
When Competitors Go Out of Business
Five Steps to Accomplish What You Want
(Posted:
8/25/2008
)
Service That Smells?
Think Bigger: Avoid the
Incremental Mind-Set
(Posted:
8/18/2008
)
Back to School: Make Sales This Season
Stagger Sales: Sales Goals That
Motivate Everyone on Your Team
(Posted:
8/11/2008
)
Training Tip
The Perfect Match
(Posted:
8/4/2008
)
Marketing Tip: Publicity Pointers
The Big Picture of Customer Service:
Does Your Team See It?
(Posted:
7/28/2008
)
Role-Play: Catering to Pint-Sized Customers
Just like catering has become a profitable
and important niche, there is another
restaurant profit niche the fast-feeders and
barbeque restaurants are capitalizing on. I
call it the “Family Meal Deal.”
(Posted:
7/21/2008
)
Have You Been Naughty Or Nice?(How About Your Customers?)
Catering to Families
(Posted:
7/14/2008
)
Role-Play: How’d You Get Here?
The Family and Friends Plan:
Getting a Full House
(Posted:
7/7/2008
)
Sell Smart: Track Marketing Success
Cost Control Systems: Time for
a 3,000-mile Check-Up?
(Posted:
6/30/2008
)
Repeat After Me: Repetition Works!
Marketing That Pays
(Posted:
6/23/2008
)
Role-Play: Hot Drinks for Hot Days
Service Standards that Sell
(Posted:
6/16/2008
)
Customer Contests: Wanna Be A Winner?
Ready, Set... Delegate
(Posted:
6/9/2008
)
Role-Play: Cancel Carryout Confusion
Use the Web to Teach Service
(Posted:
6/2/2008
)
Marketing Tip: Summer Lovin’
Training Mistakes and
How You Can Avoid Them
(Posted:
5/26/2008
)
Lower Payroll by Raising Wages
Turn Summertime Clues
Into Sizzling Service
(Posted:
5/19/2008
)
Today’s Winning Letters Are...
An Easy, Innovative Marketing Idea
Vacation Station: Make Your
Restaurant Part of the Tour
(Posted:
5/12/2008
)
Unique Marketing Idea Just for Men
An Inside Job: Promoting from Within
(Posted:
5/5/2008
)
What Moms Want on Mother’s Day
Purchase Pointer: Easy Ways to Cut Costs
(Posted:
4/28/2008
)
Marketing Tip: Effective E-Mail Marketing
What Servers Can Learn
from Car Salespeople
(Posted:
4/21/2008
)
Four Things You Can Do to Increase
Product Knowledge
Turn Sales Talk Into Sales Strategies
(Posted:
4/14/2008
)
It’s Time to Sell Wine
From Patios to Play Ball! –
(Posted:
4/7/2008
)
Spring Sales Promotions that Score Big
6 Ways to Increase Check Averages without Servers.
(Posted:
3/24/2008
)
Procrastination Fascination
6 Ways to Increase Check Averages without Servers.
(Posted:
3/24/2008
)
Procrastination Fascination
Creating Weekly Goals
(Posted:
3/17/2008
)
5 Sales Mistakes Pros Make
Be Where the Guest is Going
(Posted:
3/10/2008
)
What’s Good Here?
Memorable Marketing Ideas
(Posted:
3/3/2008
)
Build Self-Confidence and Watch Sales Soar
Watch and Learn
(Posted:
2/25/2008
)
Employee Surveys: What to Put in Them
Marketing Piece Must-Haves
(Posted:
2/18/2008
)
Must grab attention and offer a big benefit.
Turn the Table Without Turning Off the Guest
(Posted:
2/11/2008
)
When Servers Trade Dollars for Dimes
A Dash of Freebies Leads to a Big Buzz
(Posted:
2/4/2008
)
Reduce Valentine’s Day No-Shows
Mission Statements: Why Most of Them Don’t Work
(Posted:
1/28/2008
)
You’ve Only Got One Chance...
“Real Life” Marketing: Sell Yourself First
(Posted:
1/21/2008
)
Role-Play: Treading Lightly... Providing Dietary Information
Manage and Motivate: Putting KPIs to Work
(Posted:
1/14/2008
)
Track Your Goals
Ensuring Everybody Else Delivers It.
(Posted:
12/31/2007
)
Check your job description, you know,
the one that made you want this demanding
job in the fi rst place.
Food Safety Fundamentals
(Posted:
12/24/2007
)
Take your time. Eff ective hand-washing
takes 20 seconds, or about the time it takes
to sing the ABCs.
Marketing That Sticks
(Posted:
12/17/2007
)
Today’s creative marketers believe Buzz
Marketing is like a virus.
Play Spy
(Posted:
12/10/2007
)
Play Spy (And Gain Valuable Information).
Descriptive Language that Leads to Sales
(Posted:
12/3/2007
)
This holiday season, the odds are you’ll have enough customers to keep you hopping.
Putting the Elves to Work for You.
(Posted:
11/26/2007
)
Train your servers and hosts to become your “sales
elves” during the holiday rush.
Employee Complaints.
(Posted:
11/19/2007
)
Employee Complaints:
Turn Them Into Something Positive.
Why Some Sales Contests Don’t Work.
(Posted:
11/12/2007
)
Check out these fi ve top reasons sales
contests fail… and learn what you can do to
avoid the same fate.
Gift-Card Selling Season Starts!
(Posted:
11/5/2007
)
We all know that right now is prime time for
selling gift cards, but do you know these top
three statistics?
When Guests Get Ugly.
(Posted:
10/29/2007
)
When dealing with someone who is truly angry, you need to diffuse the situation.
Looking Beyond Diffi cult Guests.
(Posted:
10/22/2007
)
Remind your servers to
look past the diffi cult guest and put their
game face on for the rest of the section.
Get the Most From Your Shift.
(Posted:
10/15/2007
)
Does your staff know the sales goals and
priorities for each shift? Are they energized
and ready to work?
Shift the Focus to Sales
(Posted:
10/8/2007
)
Many performance evaluations read
the same for every employee in an operation. And while certain basics defi nitely do
apply, servers should also be evaluated as salespeople.
Quick Tips for Stress-free Servers
(Posted:
10/1/2007
)
When there’s no time for a break, be sure your servers and other employees know how to self-soothe.
A Win-Win: Joint Venture; Marketing Ideas By Michael Attias
Vol. 8 No. 39
A Win-Win: Joint Venture Marketing IdeaS
Marketing Ideas
(Posted:
9/24/2007
)
Features Become Benefi ts
Mind Over Matter
(Posted:
9/17/2007
)
How would you describe your mental approach to succeeding against the competition?
Procrastination Marketing
(Posted:
9/3/2007
)
Keep Your Showbiz Face: How To Manage Stress
Bold Ideas To Boost Productivity
(Posted:
8/27/2007
)
Write Eff ective News Releases
Customize the Experience
(Posted:
8/20/2007
)
Role-Play: Assume the Sale!
Serving from the Guest Perspective
(Posted:
8/13/2007
)
Love ’Em Or Lose ’Em
10 Ways to Take the Pain Out of Strategic Planning
(Posted:
8/6/2007
)
Role-Play: Sell More Sides
Product Knowledge: What Servers
Product Knowledge: What Servers
(Posted:
7/30/2007
)
The Entire Team Determines the Tip
How You Treat Your Employees...
(Posted:
7/23/2007
)
Making the Most of Your Menu Space
Five Fatal – Yet Avoidable
(Posted:
7/16/2007
)
Ideas Aplenty: What Are You Doing in Your Spare Time?
Half-Price Wine? Giveaways
Half-Price Wine? Giveaways that Give Back
(Posted:
7/9/2007
)
More When Guests Cross Your Restaurant Off Their List
Did You Hear? Creating Positive
Did You Hear? Creating Positive. Word-of-Mouth Advertising
(Posted:
7/2/2007
)
Your Role in Service Recovery
Hire the Right People for the Job
(Posted:
6/25/2007
)
Employee Attitude + Customer Experience = Sales(+/-)
Make Contact: The Cycle of Service, Part II
(Posted:
6/18/2007
)
Marketing Tip: Make Your Website Work
Make Contact: The Cycle of Service, Part I
(Posted:
6/11/2007
)
Catering Trends: What are YOU Offering? By Michael Attias
Do Sweat the Small Stuff
(Posted:
6/4/2007
)
Summer “Holidays”: What the World Isn’t Celebrating This June
When Guests Fold Up Their Napkins...
(Posted:
5/28/2007
)
The Teamwork Sizzle: Spreading Service
Bye-Bye Baby! Lasting Impressions By Bill Main
(Posted:
5/21/2007
)
If you want your guests to talk positively about your restaurant, you need to give them something to talk about.
Take One For The Team
(Posted:
5/14/2007
)
How Everyone Impacts Service and Sales
Wanted Sales People
(Posted:
5/7/2007
)
How to find the Salespeople Instead of Order Takers?
Maximize your Profitability
(Posted:
4/30/2007
)
Why Do We Really Sell? (How You Should Answer Your Staff )
Change your Mindset
(Posted:
4/23/2007
)
Selling Servers on the Soft Sell
On the Front Lines of Service,Part Two
(Posted:
4/16/2007
)
What’s a Buck? Creative Ways to Increase Check Averages
On the Front Lines of Service,Part One
(Posted:
4/9/2007
)
If I require uniforms for my team, do I have to pay for cleaning them?
Monitoring: What Servers Should Know About Alcohol Service
(Posted:
4/2/2007
)
Prevent the Problems Before They Occur
Teaching Your Team To Watch for Cues
(Posted:
3/26/2007
)
5 Tips for Higher Tips... At no Cost For You
Service With A Smile
(Posted:
3/19/2007
)
Simple Steps to keep guest coming back
Build Loyality, Not the Check Average
(Posted:
3/12/2007
)
Filling In: Effective Cross Training Techniques
The Value of a Good Training Program
(Posted:
3/5/2007
)
What do I want my team to be able to do once they complete the training?
Special Needs
(Posted:
2/26/2007
)
More Guests Have Them Than You Think
Gratitude is Powerful
(Posted:
2/19/2007
)
By the way, how was YOUR last management meeting?
Turn Servers Into Sales Professionals
(Posted:
2/12/2007
)
Here are some ways your servers can begin delivering truly great service:
Key Roles of Service Leadership
(Posted:
2/5/2007
)
This month’s three service leadership roles are…
Developing Service Leaders in Your Operation
(Posted:
1/29/2007
)
Defining a staff member's role can greatly improve their service.
We All Love A Lottery
(Posted:
1/22/2007
)
A giveaway promotion that ties into the lottery theme.
A New Year, A New Chance To Manage Better
(Posted:
1/15/2007
)
More New Year Resolution Suggestions
A Tale of Two Service Providers:
(Posted:
1/8/2007
)
Who Can Increase Your Profi ts?
New Year Resolution:
(Posted:
1/1/2007
)
Define Your Values
Don’t Forget the Holiday Party for Your Employees
(Posted:
12/25/2006
)
Here are some ideas to make your holiday party even more successful
Regular Customers:
(Posted:
12/18/2006
)
Reward Them This Holiday Season
Add One More Thing To Your Holiday Wish List
(Posted:
12/11/2006
)
Make More Sales
First Impressions That Last After the Holidays
(Posted:
12/4/2006
)
Two Things You Can Do Right Away
Holiday Party In A Box
(Posted:
11/27/2006
)
Create your own version of a “holiday party in a box”
Gradual Marketing
(Posted:
11/20/2006
)
Single People Pack In Profits
’Tis the Season For Gift Cards
(Posted:
11/13/2006
)
Incentivize your hosts, servers, and bartenders to suggest gift cards.
What’s On Your Plate?
(Posted:
11/6/2006
)
And How Much Should Be?
Make More Money This Holiday Season (Without Marketing)
(Posted:
10/30/2006
)
Here are a few games you can play to make the holidays nappier for everyone.
Impact Your Profi tability:
(Posted:
10/23/2006
)
“Walk the Path Your Products Take”
Time Currency:
(Posted:
10/16/2006
)
How To Make It Pay Off
Gearing Up for a Busy Season:
(Posted:
10/9/2006
)
“Real Life” Employee Orientation
Plan Ahead for Holiday Success
(Posted:
10/2/2006
)
Make an early resolution to start planning – and marketing – your holiday promotions now...
How to Write an Effective Direct Marketing Letter
(Posted:
9/25/2006
)
How do you make your materials stand apart... without giving away the restaurant?
Enhanced Security Enhanced Profitability
(Posted:
9/18/2006
)
Security of People and Product
Eat, Drink and be Merry
(Posted:
9/11/2006
)
Easy Tips to boost Wine Sales
Beyond Service
(Posted:
9/4/2006
)
Basic Life-Saving Skills
Employee Stress
(Posted:
8/28/2006
)
Scheduling Tips for Reducing Employee Stress
What Could Your Team Really Do?
(Posted:
8/21/2006
)
How Would That Impact Your Sales?
Tackle Turnover
(Posted:
8/14/2006
)
Techniques to improve employee retention
Violent Crime:
(Posted:
8/7/2006
)
How Secure Is Your Building?
Stay On Top of Labor Costs:
(Posted:
7/31/2006
)
Conduct Periodic Job Audits
Letting the Well-Liked Go
(Posted:
7/24/2006
)
Helping Your Team to Move On
Workforce 101: Integrate New Servers Into Your Sales Team
(Posted:
7/17/2006
)
Turn your new servers into integrated sales professionals
Expand Services (and your Bottom Line)
(Posted:
7/10/2006
)
Working smarter,not harder
Systemize It!
(Posted:
7/3/2006
)
Greatest service companies have one thing in common: systems.
Red, White and Groovy!
(Posted:
6/26/2006
)
What will you do this Fourth of July?
Red, White and Groovy!
(Posted:
6/26/2006
)
What will you do this Fourth of July?
Learning to Lead
(Posted:
6/19/2006
)
Few recommendations to help you learn to lead
Learning to Lead
(Posted:
6/19/2006
)
Few recommendations to help you learn to lead
Line Cooks
(Posted:
6/12/2006
)
Line Cooks are from Mars, Servers are from Venus
Line Cooks
(Posted:
6/12/2006
)
Line Cooks are from Mars, Servers are from Venus
Food Safety
(Posted:
5/29/2006
)
Food Safety This Summer: You Can’t Aff ord to Skip It
Food Safety
(Posted:
5/29/2006
)
Food Safety This Summer: You Can’t Aff ord to Skip It
Rate Your Team
(Posted:
5/22/2006
)
Few evaluation questions to
get you started...
Rate Your Team
(Posted:
5/22/2006
)
Few evaluation questions to
get you started...
Mother’s Day
(Posted:
5/15/2006
)
It’s Not Too Late...
Mother’s Day is Almost Here!
Mother’s Day
(Posted:
5/15/2006
)
It’s Not Too Late...
Mother’s Day is Almost Here!
Summer Sales
(Posted:
5/8/2006
)
How to Make Yours Heat Up
Summer Sales
(Posted:
5/8/2006
)
How to Make Yours Heat Up
Prime-Time Players
(Posted:
5/1/2006
)
Prime-Time Players Pump Up Profits
Prime-Time Players
(Posted:
5/1/2006
)
Prime-Time Players Pump Up Profits
Graffiti Marketing
(Posted:
4/24/2006
)
Is graffitian art form or a visual nuisance?
Graffiti Marketing
(Posted:
4/24/2006
)
Is graffitian art form or a visual nuisance?
Boost Productivity
(Posted:
4/17/2006
)
Are Your Servers Working Harder? ...or Smarter?
Boost Productivity
(Posted:
4/17/2006
)
Are Your Servers Working Harder? ...or Smarter?
Planning Promotions
(Posted:
3/27/2006
)
Why Not Promote Service Excellence?
Planning Promotions
(Posted:
3/27/2006
)
Why Not Promote Service Excellence?
Stepping Out of the Box
(Posted:
3/20/2006
)
Add Fun to Your Team Building Techniques
Stepping Out of the Box
(Posted:
3/20/2006
)
Add Fun to Your Team Building Techniques
Marketing to the New U.S. Economy
(Posted:
3/13/2006
)
Research indicates that additional income yields increased experiences (such as restuarants) instead of possessions.
Marketing to the New U.S. Economy
(Posted:
3/13/2006
)
Research indicates that additional income yields increased experiences (such as restuarants) instead of possessions.
Food Safety Is Good Business
(Posted:
3/6/2006
)
Food safety is
simply the single
element that can
destroy you with
one act.
Food Safety Is Good Business
(Posted:
3/6/2006
)
Food safety is
simply the single
element that can
destroy you with
one act.
Personalize Guest Service
(Posted:
2/27/2006
)
Whether service is delivered
tableside or from behind the counter, the challenge is to motivate our team to be authentic
with their guests.
Personalize Guest Service
(Posted:
2/27/2006
)
Whether service is delivered
tableside or from behind the counter, the challenge is to motivate our team to be authentic
with their guests.
More Motivation For Keeping Employees Safe
(Posted:
2/20/2006
)
Labor Regulation
More Motivation For Keeping Employees Safe
(Posted:
2/20/2006
)
Labor Regulation
OSHA Compliance
(Posted:
2/13/2006
)
Better Safe Than Sorry
OSHA Compliance
(Posted:
2/13/2006
)
Better Safe Than Sorry
Motivate Servers to Become Sales Professionals
(Posted:
2/6/2006
)
You can train servers to take orders, or you can motivate them to make sales.
Motivate Servers to Become Sales Professionals
(Posted:
2/6/2006
)
You can train servers to take orders, or you can motivate them to make sales.
Your Best Problem Solving Tool
(Posted:
1/30/2006
)
Clear Expectations
Your Best Problem Solving Tool
(Posted:
1/30/2006
)
Clear Expectations
What’s Your Problem?
(Posted:
1/23/2006
)
Are You Sure?
What’s Your Problem?
(Posted:
1/23/2006
)
Are You Sure?
Making Money
(Posted:
1/16/2006
)
From the Business of Love
Making Money
(Posted:
1/16/2006
)
From the Business of Love
Pretend You’re The Guest
(Posted:
1/9/2006
)
Incorporate short,
interactive and entertaining
Pretend You’re The Guest
(Posted:
1/9/2006
)
Incorporate short,
interactive and entertaining
The ADA...
(Posted:
1/2/2006
)
How much Do You Really Know?
The ADA...
(Posted:
1/2/2006
)
How much Do You Really Know?
Cut Employee Turnover
(Posted:
12/26/2005
)
By Taking Better Care Of Employees
Cut Employee Turnover
(Posted:
12/26/2005
)
By Taking Better Care Of Employees
It’s No Accident
(Posted:
12/19/2005
)
Employees miss
1,465,300 days
as a result of
on-the-job injuries.
It’s No Accident
(Posted:
12/19/2005
)
Employees miss
1,465,300 days
as a result of
on-the-job injuries.
Load On The LSE’s This Season
(Posted:
12/12/2005
)
We now expect sales before the holidays and seek
out those little extras to bring us in the door.
Load On The LSE’s This Season
(Posted:
12/12/2005
)
We now expect sales before the holidays and seek
out those little extras to bring us in the door.
Holiday Hazards
(Posted:
12/5/2005
)
It Might Not Be What You Expect
Holiday Hazards
(Posted:
12/5/2005
)
It Might Not Be What You Expect
Online Training...
(Posted:
11/28/2005
)
Is It Worth It?
Online Training...
(Posted:
11/28/2005
)
Is It Worth It?
What Are You Thankful For?
(Posted:
11/21/2005
)
And How Does That Compare To Other Leaders?
What Are You Thankful For?
(Posted:
11/21/2005
)
And How Does That Compare To Other Leaders?
The Giving Season
(Posted:
11/14/2005
)
Typically, over 50
percent of gift certifi cate sales are
in the months of November and
December.
The Giving Season
(Posted:
11/14/2005
)
Typically, over 50
percent of gift certifi cate sales are
in the months of November and
December.
Sweet Suggestions
(Posted:
11/7/2005
)
Train servers to
be prepared when
guests hesitate
about ordering
desserts.
Sweet Suggestions
(Posted:
11/7/2005
)
Train servers to
be prepared when
guests hesitate
about ordering
desserts.
Real Life Succession Planning
(Posted:
10/31/2005
)
= Operations Success
Real Life Succession Planning
(Posted:
10/31/2005
)
= Operations Success
Tips For Successful Temps
(Posted:
10/24/2005
)
Motivate temporary
employees
with praise,
incentives and
guidance … just
as you would any
other employee.
Tips For Successful Temps
(Posted:
10/24/2005
)
Motivate temporary
employees
with praise,
incentives and
guidance … just
as you would any
other employee.
Diving Into The Tip Pool
(Posted:
10/17/2005
)
A great server can
overcome almost
any defi ciency and
the result can still
be a great tip.
Diving Into The Tip Pool
(Posted:
10/17/2005
)
A great server can
overcome almost
any defi ciency and
the result can still
be a great tip.
Benchmarking Innovation
(Posted:
10/10/2005
)
Everyone is being challenged to be innovative
and deliver something extraordinary.
Benchmarking Innovation
(Posted:
10/10/2005
)
Everyone is being challenged to be innovative
and deliver something extraordinary.
Tell Them To Take It Up With The Board
(Posted:
10/3/2005
)
How do you step
outside the “my
way or the
highway” mindset
Tell Them To Take It Up With The Board
(Posted:
10/3/2005
)
How do you step
outside the “my
way or the
highway” mindset
The Search for Excellence
(Posted:
9/26/2005
)
Are you cynical? (If you’re not, you might be the only one left.)
The Search for Excellence
(Posted:
9/26/2005
)
Are you cynical? (If you’re not, you might be the only one left.)
Corkage Fees...
(Posted:
9/19/2005
)
Corkage fees charged by restaurateurs to
uncork, decant and serve a customer’s bottle
of wine have soared to $50 in some hot spots.
Corkage Fees...
(Posted:
9/19/2005
)
Corkage fees charged by restaurateurs to
uncork, decant and serve a customer’s bottle
of wine have soared to $50 in some hot spots.
“Smoking or Non?”
(Posted:
9/12/2005
)
(What To Do If The Choice Is Still Yours)
“Smoking or Non?”
(Posted:
9/12/2005
)
(What To Do If The Choice Is Still Yours)
Trash Talk
(Posted:
9/5/2005
)
How Green Are You?
Trash Talk
(Posted:
9/5/2005
)
How Green Are You?
“One Bad Apple...”
(Posted:
8/29/2005
)
The turnover rate
for your bad
apples is probably
the lowest on
your staff .
“One Bad Apple...”
(Posted:
8/29/2005
)
The turnover rate
for your bad
apples is probably
the lowest on
your staff .
Fresh Paint...
(Posted:
8/22/2005
)
Does Your Service Need It?
Fresh Paint...
(Posted:
8/22/2005
)
Does Your Service Need It?
Six Ways to Build the Right Stuff
(Posted:
8/15/2005
)
Adopt these
strategies to
fi nd and develop
the talented staff
you need.
Six Ways to Build the Right Stuff
(Posted:
8/15/2005
)
Adopt these
strategies to
fi nd and develop
the talented staff
you need.
Booze Basics
(Posted:
8/8/2005
)
How to Sober Up Your Team
Booze Basics
(Posted:
8/8/2005
)
How to Sober Up Your Team
On A Scale From 1 to 5...
(Posted:
8/1/2005
)
Customers
who had
the worst
experience tell
22 people
how horrible
you are.
On A Scale From 1 to 5...
(Posted:
8/1/2005
)
Customers
who had
the worst
experience tell
22 people
how horrible
you are.
More Take-Away Marketing
(Posted:
7/25/2005
)
Take-away marketing is a concept that
usually starts with a product or service that is
so exceptional people have to
have it.
More Take-Away Marketing
(Posted:
7/25/2005
)
Take-away marketing is a concept that
usually starts with a product or service that is
so exceptional people have to
have it.
Host: Zero... or Hero?
(Posted:
7/18/2005
)
Perhaps the most under-
utilized piece of real
estate in many restaurants
is the area between the
host stand and the guest’s
table.
Host: Zero... or Hero?
(Posted:
7/18/2005
)
Perhaps the most under-
utilized piece of real
estate in many restaurants
is the area between the
host stand and the guest’s
table.
Was It Something I Said?
(Posted:
7/11/2005
)
Spending your valuable time in the kitchen
because you’re always short one line cook?
Was It Something I Said?
(Posted:
7/11/2005
)
Spending your valuable time in the kitchen
because you’re always short one line cook?
“Mental” to Mentor?
(Posted:
7/4/2005
)
Or Can Everybody Really Get Something Out of It?
“Mental” to Mentor?
(Posted:
7/4/2005
)
Or Can Everybody Really Get Something Out of It?
Wanna Fight?
(Posted:
6/27/2005
)
Not too many people want to argue, disagree or openly oppose the views of their
teammates or boss.
Wanna Fight?
(Posted:
6/27/2005
)
Not too many people want to argue, disagree or openly oppose the views of their
teammates or boss.
Courageous Leaders Say It Like It Is
(Posted:
6/20/2005
)
Genuine leaders understand that their first responsibility is to provide their staff with a
reality check.
Courageous Leaders Say It Like It Is
(Posted:
6/20/2005
)
Genuine leaders understand that their first responsibility is to provide their staff with a
reality check.
Child’s Play- Factoring in the children
(Posted:
6/13/2005
)
Numerous consumer surveys tell us that children today play a major role in deciding
where the family eats.
Child’s Play- Factoring in the children
(Posted:
6/13/2005
)
Numerous consumer surveys tell us that children today play a major role in deciding
where the family eats.
Fire Safety Precautions
(Posted:
6/6/2005
)
What are some extra precautions I can take to ensure fire safety in my operation?
Fire Safety Precautions
(Posted:
6/6/2005
)
What are some extra precautions I can take to ensure fire safety in my operation?
The Right Hosts
(Posted:
5/30/2005
)
A good host should have a variety of skills that impact your business.
The Right Hosts
(Posted:
5/30/2005
)
A good host should have a variety of skills that impact your business.
Leadership Through a Passion for Service
(Posted:
5/23/2005
)
Passion for service means
serving your staff as well as having a passion for serving the guest.
Leadership Through a Passion for Service
(Posted:
5/23/2005
)
Passion for service means
serving your staff as well as having a passion for serving the guest.
Have You Ascended to Enlightenment?
(Posted:
5/16/2005
)
If you’re a graduate from the old school of management, you may want to get your
masters from a more enlightened institution.
Have You Ascended to Enlightenment?
(Posted:
5/16/2005
)
If you’re a graduate from the old school of management, you may want to get your
masters from a more enlightened institution.
Hot Summer Hiring
(Posted:
5/9/2005
)
Nationwide, the busiest months of the year for restaurants are May, June, July and August — so now’s the time to start staffing up.
Hot Summer Hiring
(Posted:
5/9/2005
)
Nationwide, the busiest months of the year for restaurants are May, June, July and August — so now’s the time to start staffing up.
Feedback From the Publisher
(Posted:
5/2/2005
)
"How is everything tonight? Good? Good! Thanks for coming in."
Feedback From the Publisher
(Posted:
5/2/2005
)
"How is everything tonight? Good? Good! Thanks for coming in."
Handling Guest Complaints
(Posted:
4/25/2005
)
Your goal should be to satisfy the guest and solve the problem as quickly and
quietly as possible.
Handling Guest Complaints
(Posted:
4/25/2005
)
Your goal should be to satisfy the guest and solve the problem as quickly and
quietly as possible.
Would You Like Stock-options With Your Burger?
(Posted:
4/18/2005
)
Those aren't just busers you're interviewing. You may be recruiting our future foodservice executives.
Would You Like Stock-options With Your Burger?
(Posted:
4/18/2005
)
Those aren't just busers you're interviewing. You may be recruiting our future foodservice executives.
Spreading Your Leadership Vision Through Authenticity
(Posted:
4/11/2005
)
Effective leaders, after they have worked at refining their visions, promote them through authenticity.
Spreading Your Leadership Vision Through Authenticity
(Posted:
4/11/2005
)
Effective leaders, after they have worked at refining their visions, promote them through authenticity.
Sizing Up the Professional Manager
(Posted:
3/28/2005
)
No one can make or break a place like the manager
Sizing Up the Professional Manager
(Posted:
3/28/2005
)
No one can make or break a place like the manager
From the Publisher
(Posted:
3/21/2005
)
Restaurants aren’t like banks
From the Publisher
(Posted:
3/21/2005
)
Restaurants aren’t like banks
Constructive Feedback
(Posted:
3/14/2005
)
only identify the
Problem but also to offer solutions to solve it
Constructive Feedback
(Posted:
3/14/2005
)
only identify the
Problem but also to offer solutions to solve it
Sharpen Your Menu IQ
(Posted:
3/7/2005
)
The menu is an important part of any restaurant.
Sharpen Your Menu IQ
(Posted:
3/7/2005
)
The menu is an important part of any restaurant.
Walking the Work-Life Tightrope
(Posted:
2/28/2005
)
Finding the work-life balance
Walking the Work-Life Tightrope
(Posted:
2/28/2005
)
Finding the work-life balance
It’s All About the Language
(Posted:
2/21/2005
)
Communication skills are
taking on a new mindset
It’s All About the Language
(Posted:
2/21/2005
)
Communication skills are
taking on a new mindset
Top Five Lessons from the Trenches
(Posted:
2/14/2005
)
The most important things we’ve learned
Top Five Lessons from the Trenches
(Posted:
2/14/2005
)
The most important things we’ve learned
Profit You Can Count On
(Posted:
2/7/2005
)
Maintaining a daily running inventory
Profit You Can Count On
(Posted:
2/7/2005
)
Maintaining a daily running inventory
Less for Guests Means More for You
(Posted:
1/31/2005
)
The “less-is-more” movement
Less for Guests Means More for You
(Posted:
1/31/2005
)
The “less-is-more” movement
Singing the Off-Season Blues
(Posted:
1/24/2005
)
Your staff may savor the quiet, slow nights
Singing the Off-Season Blues
(Posted:
1/24/2005
)
Your staff may savor the quiet, slow nights
Champagne 101
(Posted:
1/17/2005
)
Even more misunderstood than wine is its derivative
Champagne 101
(Posted:
1/17/2005
)
Even more misunderstood than wine is its derivative
Proactive Alcohol Policy a Dream Come True
(Posted:
1/10/2005
)
If you serve alcohol, you’re familiar with the nightmare
Proactive Alcohol Policy a Dream Come True
(Posted:
1/10/2005
)
If you serve alcohol, you’re familiar with the nightmare
Internal Customers
(Posted:
1/3/2005
)
The Key to Economic Survival
Internal Customers
(Posted:
1/3/2005
)
The Key to Economic Survival
Don’t Get Burned
(Posted:
12/27/2004
)
Anyone who has ever turned on a stove knows the dangers of hot food and oil.
Don’t Get Burned
(Posted:
12/27/2004
)
Anyone who has ever turned on a stove knows the dangers of hot food and oil.
Watch Your Waste
(Posted:
12/20/2004
)
The restaurant business is the only business where there are more ways to lose money
than to make money.
Watch Your Waste
(Posted:
12/20/2004
)
The restaurant business is the only business where there are more ways to lose money
than to make money.
From The Publisher
(Posted:
12/13/2004
)
Recent research shows that a
large number of those are in the form of take-out meals ordered from a restaurant
and eaten in the comfort of the consumer’s home.
From The Publisher
(Posted:
12/13/2004
)
Recent research shows that a
large number of those are in the form of take-out meals ordered from a restaurant
and eaten in the comfort of the consumer’s home.
Embracing a Non-English Speaking Workforce
(Posted:
12/6/2004
)
According to the Census report, Hispanics are now the largest and fastest growing
minority group.
Embracing a Non-English Speaking Workforce
(Posted:
12/6/2004
)
According to the Census report, Hispanics are now the largest and fastest growing
minority group.
Last Minute Holiday Marketing
(Posted:
11/29/2004
)
Getting the most out of your busy season
Last Minute Holiday Marketing
(Posted:
11/29/2004
)
Getting the most out of your busy season
Confrontation
(Posted:
11/22/2004
)
One of the most difficult tasks you, as a manager, face is confronting employees about
undesirable behavior.
Confrontation
(Posted:
11/22/2004
)
One of the most difficult tasks you, as a manager, face is confronting employees about
undesirable behavior.
From The Publisher
(Posted:
11/15/2004
)
There’s a lot of discussion about drug testing and background checks these days.
From The Publisher
(Posted:
11/15/2004
)
There’s a lot of discussion about drug testing and background checks these days.
Security for the Holidays
(Posted:
11/8/2004
)
Unfortunately this time of year always brings concern for security
Security for the Holidays
(Posted:
11/8/2004
)
Unfortunately this time of year always brings concern for security
The Basics of Yesteryear
(Posted:
11/1/2004
)
Reading, writing and arithmetic are common place when we think about the basics of
education.
The Basics of Yesteryear
(Posted:
11/1/2004
)
Reading, writing and arithmetic are common place when we think about the basics of
education.
Tipping the Scales
(Posted:
10/25/2004
)
The impact of Fior d’Italia vs. US
Tipping the Scales
(Posted:
10/25/2004
)
The impact of Fior d’Italia vs. US
Seals of Approval
(Posted:
10/18/2004
)
Encourage new hires with a “Seals of Approval” incentive.
Seals of Approval
(Posted:
10/18/2004
)
Encourage new hires with a “Seals of Approval” incentive.
Opening Basics
(Posted:
10/11/2004
)
Steps in opening a bottle of wine
Opening Basics
(Posted:
10/11/2004
)
Steps in opening a bottle of wine
Kitchen Safety Test
(Posted:
10/4/2004
)
It’s no mystery that the kitchen is full of safety hazards — and not just for your
employees.
Kitchen Safety Test
(Posted:
10/4/2004
)
It’s no mystery that the kitchen is full of safety hazards — and not just for your
employees.
Sometimes, It’s the How
(Posted:
9/27/2004
)
Every trainer has run into a brick
wall with his or her trainees at one time or another.
Sometimes, It’s the How
(Posted:
9/27/2004
)
Every trainer has run into a brick
wall with his or her trainees at one time or another.
Ask the Experts
(Posted:
9/20/2004
)
Tapping into your staff ’s natural intelligence
Ask the Experts
(Posted:
9/20/2004
)
Tapping into your staff ’s natural intelligence
A Visual Checklist
(Posted:
9/13/2004
)
Many great managers have a hard time teaching their skills to other people.
A Visual Checklist
(Posted:
9/13/2004
)
Many great managers have a hard time teaching their skills to other people.
Fast Casual
(Posted:
9/6/2004
)
From The Publisher
Fast Casual
(Posted:
9/6/2004
)
From The Publisher
Uniforms: Who Pays?
(Posted:
8/30/2004
)
What is considered a uniform?
Uniforms: Who Pays?
(Posted:
8/30/2004
)
What is considered a uniform?
Head of the Class
(Posted:
8/23/2004
)
Establish greater credibility in your training programs
by asking your star servers, hostesses and
cooks to lead pre-shift team meetings or to deliver
part of a larger training session.
Head of the Class
(Posted:
8/23/2004
)
Establish greater credibility in your training programs
by asking your star servers, hostesses and
cooks to lead pre-shift team meetings or to deliver
part of a larger training session.
A Brand New You
(Posted:
8/16/2004
)
Create a brand name for your operation
A Brand New You
(Posted:
8/16/2004
)
Create a brand name for your operation
First Impressions
(Posted:
8/9/2004
)
Keeping a clean, well-maintained establishment may seem more like a back-of-thehouse
or operations issue, but it’s also an overlooked marketing tool.
First Impressions
(Posted:
8/9/2004
)
Keeping a clean, well-maintained establishment may seem more like a back-of-thehouse
or operations issue, but it’s also an overlooked marketing tool.
Wipe-Down
(Posted:
8/2/2004
)
Keeping a clean operation is essential to any foodservice business.
Wipe-Down
(Posted:
8/2/2004
)
Keeping a clean operation is essential to any foodservice business.
Excuses, Excuses
(Posted:
7/26/2004
)
They say excuses are
like belly buttons — everyone
has one.
Excuses, Excuses
(Posted:
7/26/2004
)
They say excuses are
like belly buttons — everyone
has one.
Sales and Service Harmony
(Posted:
7/19/2004
)
A kinder, gentler suggestive selling
Sales and Service Harmony
(Posted:
7/19/2004
)
A kinder, gentler suggestive selling
Sharpen Your Cash Management Skills
(Posted:
7/12/2004
)
Tax agencies always get their money one way or another
Sharpen Your Cash Management Skills
(Posted:
7/12/2004
)
Tax agencies always get their money one way or another
12 Steps to Motivating Trainers
(Posted:
7/5/2004
)
Take the time and have the interest to get to know your trainers.
12 Steps to Motivating Trainers
(Posted:
7/5/2004
)
Take the time and have the interest to get to know your trainers.
More Than Gloves
(Posted:
6/28/2004
)
Latex Or Plastic Gloves Are A Standard Piece Of A Food Handler’s Uniform
More Than Gloves
(Posted:
6/28/2004
)
Latex Or Plastic Gloves Are A Standard Piece Of A Food Handler’s Uniform
Trendy
(Posted:
6/21/2004
)
Trends In Training Have Been All Over The Board For The Last Couple Of Years
Trendy
(Posted:
6/21/2004
)
Trends In Training Have Been All Over The Board For The Last Couple Of Years
Make a Point
(Posted:
6/14/2004
)
Get The Most Out Of Pos Materials
Make a Point
(Posted:
6/14/2004
)
Get The Most Out Of Pos Materials
Friends and Family Night
(Posted:
6/7/2004
)
Practice On Someone Before Guests Come Flocking In On Opening Day
Friends and Family Night
(Posted:
6/7/2004
)
Practice On Someone Before Guests Come Flocking In On Opening Day
Team Scheduling
(Posted:
5/31/2004
)
Why Not Give Servers What They Want
Team Scheduling
(Posted:
5/31/2004
)
Why Not Give Servers What They Want
Fly Control
(Posted:
5/24/2004
)
Patio Seating ... And Flies
Fly Control
(Posted:
5/24/2004
)
Patio Seating ... And Flies
A Training Success Recipe
(Posted:
5/17/2004
)
Think Of Your Training Program As A Recipe
A Training Success Recipe
(Posted:
5/17/2004
)
Think Of Your Training Program As A Recipe
A Service Fable
(Posted:
5/10/2004
)
The Power Of Cross-Training
A Service Fable
(Posted:
5/10/2004
)
The Power Of Cross-Training
E-Learning
(Posted:
5/3/2004
)
Some Of The Challenges
E-Learning
(Posted:
5/3/2004
)
Some Of The Challenges
Not a Kid Anymore
(Posted:
4/26/2004
)
Recent Layoffs Have Created An Older, More Experienced Workforce
Not a Kid Anymore
(Posted:
4/26/2004
)
Recent Layoffs Have Created An Older, More Experienced Workforce
Inspection Checklist
(Posted:
4/19/2004
)
Stay Prepared For Surprise Health Inspections
Inspection Checklist
(Posted:
4/19/2004
)
Stay Prepared For Surprise Health Inspections
"Next"
(Posted:
4/12/2004
)
Soften The Constructive Criticism By Discussing The Situation
"Next"
(Posted:
4/12/2004
)
Soften The Constructive Criticism By Discussing The Situation
Recognition
(Posted:
4/5/2004
)
Motivating Your Staff
Recognition
(Posted:
4/5/2004
)
Motivating Your Staff
Quick Service Corner
(Posted:
3/29/2004
)
The Importance of Training
Quick Service Corner
(Posted:
3/29/2004
)
The Importance of Training
Safety Zone
(Posted:
3/22/2004
)
Employees May Forget The Equipment-Operating Procedures
Safety Zone
(Posted:
3/22/2004
)
Employees May Forget The Equipment-Operating Procedures
Three Training Myths
(Posted:
3/15/2004
)
Let’s Debunk A Few Common Training Myths
Three Training Myths
(Posted:
3/15/2004
)
Let’s Debunk A Few Common Training Myths
Step Inside
(Posted:
3/8/2004
)
Serving your internal customers
Step Inside
(Posted:
3/8/2004
)
Serving your internal customers
Beats Airline Food
(Posted:
3/1/2004
)
Airlines are cutting costs by not serving that “wonderful” lunch or snack
Beats Airline Food
(Posted:
3/1/2004
)
Airlines are cutting costs by not serving that “wonderful” lunch or snack
The Right Questions
(Posted:
2/23/2004
)
Before you plunk down your hard-earned cash for an expensive piece of
restaurant equipment, determine whether or not it will perform the job you
expect.
The Right Questions
(Posted:
2/23/2004
)
Before you plunk down your hard-earned cash for an expensive piece of
restaurant equipment, determine whether or not it will perform the job you
expect.
Wine Workshops
(Posted:
2/16/2004
)
Breathe some life into your wine program
Wine Workshops
(Posted:
2/16/2004
)
Breathe some life into your wine program
Tainted
(Posted:
2/9/2004
)
Foodborne illness and terrorism
Tainted
(Posted:
2/9/2004
)
Foodborne illness and terrorism
The Food-Cost Battle
(Posted:
1/26/2004
)
Controlling food costs can become an uphill battle
going into the new year.
The Food-Cost Battle
(Posted:
1/26/2004
)
Controlling food costs can become an uphill battle
going into the new year.
Pinpoint Your Training Needs
(Posted:
1/19/2004
)
A training need exists when an employee lacks the knowledge or skill to perform his or her job duties.
Pinpoint Your Training Needs
(Posted:
1/19/2004
)
A training need exists when an employee lacks the knowledge or skill to perform his or her job duties.
Owner-in-Training
(Posted:
1/5/2004
)
Retaining quick service restaurant managers can sometimes be a challenge.
Owner-in-Training
(Posted:
1/5/2004
)
Retaining quick service restaurant managers can sometimes be a challenge.
Cutting It Up
(Posted:
12/29/2003
)
Cuts and lacerations make up a significant percentage of lost work day injuries.
Cutting It Up
(Posted:
12/29/2003
)
Cuts and lacerations make up a significant percentage of lost work day injuries.
Tools for Success
(Posted:
12/22/2003
)
Evaluate your current training programs.
Tools for Success
(Posted:
12/22/2003
)
Evaluate your current training programs.
Lighten the Load
(Posted:
12/15/2003
)
How to ease stress in everyday life.
Lighten the Load
(Posted:
12/15/2003
)
How to ease stress in everyday life.
The Cold, Hard Crash
(Posted:
12/8/2003
)
"Sorry, we can’t serve you. Our computer crashed."
The Cold, Hard Crash
(Posted:
12/8/2003
)
"Sorry, we can’t serve you. Our computer crashed."
A Delicate Balance
(Posted:
12/1/2003
)
Selling to guests is a delicate balance of assertion and honesty.
A Delicate Balance
(Posted:
12/1/2003
)
Selling to guests is a delicate balance of assertion and honesty.
Training in Small Doses
(Posted:
11/24/2003
)
When people are given too much information and are not allowed to manipulate it, a large percentage of that information is wasted.
Training in Small Doses
(Posted:
11/24/2003
)
When people are given too much information and are not allowed to manipulate it, a large percentage of that information is wasted.
Sales on a Diet
(Posted:
11/17/2003
)
Make healthy eaters happy, not hungry.
Sales on a Diet
(Posted:
11/17/2003
)
Make healthy eaters happy, not hungry.
Restaurant Rapport
(Posted:
11/10/2003
)
Rapport building isn’t just about being friendly to every guest.
Restaurant Rapport
(Posted:
11/10/2003
)
Rapport building isn’t just about being friendly to every guest.
Catering in Quick Service
(Posted:
11/3/2003
)
Catering during the holidays can make a dramatic impact on long-term sales. this busy time of year.
Catering in Quick Service
(Posted:
11/3/2003
)
Catering during the holidays can make a dramatic impact on long-term sales. this busy time of year.
The Forgotten Greeting
(Posted:
10/27/2003
)
Many front-line employees have lost touch with the old axiom that first impressions are the strongest.
The Forgotten Greeting
(Posted:
10/27/2003
)
Many front-line employees have lost touch with the old axiom that first impressions are the strongest.
Selling at the Bar
(Posted:
10/20/2003
)
Train your bartenders to establish friendly, comfortable rapport from the get-go.
Selling at the Bar
(Posted:
10/20/2003
)
Train your bartenders to establish friendly, comfortable rapport from the get-go.
Not-So-Happy Holidays
(Posted:
10/13/2003
)
The high cost of drunk driving.
Not-So-Happy Holidays
(Posted:
10/13/2003
)
The high cost of drunk driving.
Practice What You Preach
(Posted:
10/6/2003
)
Most employees have a healthy respect for large equipment and, consequently, take care when using it.
Practice What You Preach
(Posted:
10/6/2003
)
Most employees have a healthy respect for large equipment and, consequently, take care when using it.
Quality Comes First
(Posted:
9/29/2003
)
Selecting a quality employee can be a frustrating and trying experience.
Quality Comes First
(Posted:
9/29/2003
)
Selecting a quality employee can be a frustrating and trying experience.
Talk Is Cheap
(Posted:
9/22/2003
)
In the delivery of exceptional guest service, it’s what’s actually done that counts.
Talk Is Cheap
(Posted:
9/22/2003
)
In the delivery of exceptional guest service, it’s what’s actually done that counts.
OSHA on the Floor
(Posted:
9/15/2003
)
OSHA requires employers to keep detailed records of on-the-job employee illnesses and injuries to help raise awareness of workplace hazards — and improve them immediately.
OSHA on the Floor
(Posted:
9/15/2003
)
OSHA requires employers to keep detailed records of on-the-job employee illnesses and injuries to help raise awareness of workplace hazards — and improve them immediately.
Reviewing Performance ... A Two-Way Street
(Posted:
9/1/2003
)
To receive honest and valuable information from employees in performance evaluations, create a trusting environment and provide staff with honest feedback.
Reviewing Performance ... A Two-Way Street
(Posted:
9/1/2003
)
To receive honest and valuable information from employees in performance evaluations, create a trusting environment and provide staff with honest feedback.
OSHA on the Floor
(Posted:
8/25/2003
)
Records of work-place hazards and accidents are an important source of information for government agencies like OSHA.
OSHA on the Floor
(Posted:
8/25/2003
)
Records of work-place hazards and accidents are an important source of information for government agencies like OSHA.
Make Time for Employees
(Posted:
8/18/2003
)
If you want employees to take care of your guests, you have to take care of your employees.
Make Time for Employees
(Posted:
8/18/2003
)
If you want employees to take care of your guests, you have to take care of your employees.
Reach for the Stars
(Posted:
8/11/2003
)
Tips to Help Retain Employees.
Reach for the Stars
(Posted:
8/11/2003
)
Tips to Help Retain Employees.
Finding Your Bearings
(Posted:
8/4/2003
)
The Value of Orientation...
Finding Your Bearings
(Posted:
8/4/2003
)
The Value of Orientation...
Defensive Behavior
(Posted:
7/28/2003
)
Handling defensive behavior can exhaust an already busy manager and result in some pretty tense situations
Defensive Behavior
(Posted:
7/28/2003
)
Handling defensive behavior can exhaust an already busy manager and result in some pretty tense situations
Gassing Up
(Posted:
7/21/2003
)
Later hours, expanded menus and discounted specials
Gassing Up
(Posted:
7/21/2003
)
Later hours, expanded menus and discounted specials
The Weakest Link
(Posted:
7/14/2003
)
Do guests fear getting the "bad server" again?
The Weakest Link
(Posted:
7/14/2003
)
Do guests fear getting the "bad server" again?
When Not to Train
(Posted:
7/7/2003
)
Is training what you need?
When Not to Train
(Posted:
7/7/2003
)
Is training what you need?
Community Involvement
(Posted:
6/30/2003
)
Make a positive impact
Community Involvement
(Posted:
6/30/2003
)
Make a positive impact
Newer, Better or Never
(Posted:
6/23/2003
)
Questions to ask yourself when adding or changing your menu
Newer, Better or Never
(Posted:
6/23/2003
)
Questions to ask yourself when adding or changing your menu
Pardon Me
(Posted:
6/16/2003
)
Train servers never to interrupt guests who are in the middle of conversations
Pardon Me
(Posted:
6/16/2003
)
Train servers never to interrupt guests who are in the middle of conversations
Need-to-Know
(Posted:
6/9/2003
)
A bottomless pit of wasted training time and money is completely relative to the importance of tasks being trained.
Need-to-Know
(Posted:
6/9/2003
)
A bottomless pit of wasted training time and money is completely relative to the importance of tasks being trained.
The Perfect Pour
(Posted:
5/26/2003
)
Bartenders play a key role in making sure the beer they serve turns out to be the beer guests expect.
The Perfect Pour
(Posted:
5/26/2003
)
Bartenders play a key role in making sure the beer they serve turns out to be the beer guests expect.
Scream for Ice Cream
(Posted:
5/19/2003
)
Who doesn’t like ice cream?
Scream for Ice Cream
(Posted:
5/19/2003
)
Who doesn’t like ice cream?
Attention, Please
(Posted:
5/12/2003
)
Attentiveness is a key element of good service.
Attention, Please
(Posted:
5/12/2003
)
Attentiveness is a key element of good service.
Where’s the Meat?
(Posted:
5/5/2003
)
Father’s Day is a great opportunity to design some hearty entrées
Where’s the Meat?
(Posted:
5/5/2003
)
Father’s Day is a great opportunity to design some hearty entrées
Develop employees into managers
(Posted:
4/28/2003
)
Spending time to develop key employees is a win-win proposition.
Develop employees into managers
(Posted:
4/28/2003
)
Spending time to develop key employees is a win-win proposition.
What You See Is What You Get
(Posted:
4/21/2003
)
An easy-to-read, well-organized menu board and helpful POS materials can contribute to smooth service and sales.
What You See Is What You Get
(Posted:
4/21/2003
)
An easy-to-read, well-organized menu board and helpful POS materials can contribute to smooth service and sales.
Down the Drain
(Posted:
4/14/2003
)
What impression do guests form when they use the bathroom and discover there’s no toilet paper or paper towels?
Down the Drain
(Posted:
4/14/2003
)
What impression do guests form when they use the bathroom and discover there’s no toilet paper or paper towels?
I Train, Therefore I Structure
(Posted:
4/7/2003
)
Standardized, structured training programs for the various positions in your restaurant are key elements of consistency.
I Train, Therefore I Structure
(Posted:
4/7/2003
)
Standardized, structured training programs for the various positions in your restaurant are key elements of consistency.
Hot tips for cool operations
(Posted:
3/31/2003
)
First, contact former employees who went away to college. Many may take a summer break and they may be interested in earning some extra cash.
Hot tips for cool operations
(Posted:
3/31/2003
)
First, contact former employees who went away to college. Many may take a summer break and they may be interested in earning some extra cash.
Labor Budgeting
(Posted:
3/24/2003
)
Keeping your labor budget in check is an excellent way to monitor and control costs. You will need to begin with a plan, however, and observe your results daily.
Labor Budgeting
(Posted:
3/24/2003
)
Keeping your labor budget in check is an excellent way to monitor and control costs. You will need to begin with a plan, however, and observe your results daily.
We’ve Been Expecting You
(Posted:
3/17/2003
)
If your restaurant accepts reservations, you probably have a system in place. Of course, it’s not just a matter of connecting the dots, although some guests may feel that way if they’re expecting a warm reception but get treated like a number instead.
We’ve Been Expecting You
(Posted:
3/17/2003
)
If your restaurant accepts reservations, you probably have a system in place. Of course, it’s not just a matter of connecting the dots, although some guests may feel that way if they’re expecting a warm reception but get treated like a number instead.
What’s to Blame?
(Posted:
3/10/2003
)
It’s tempting to blame lack of training for performance shortcomings, but more often than not the deficiencies rest elsewhere.
What’s to Blame?
(Posted:
3/10/2003
)
It’s tempting to blame lack of training for performance shortcomings, but more often than not the deficiencies rest elsewhere.
Inside Out
(Posted:
3/3/2003
)
Phone orders are an intricate part of building your catering and “to go” business
Inside Out
(Posted:
3/3/2003
)
Phone orders are an intricate part of building your catering and “to go” business
Clock-Watchers
(Posted:
2/17/2003
)
Research has shown that the business lunch hour has shrunk to under 45 minutes.
Clock-Watchers
(Posted:
2/17/2003
)
Research has shown that the business lunch hour has shrunk to under 45 minutes.
Training Sins
(Posted:
2/10/2003
)
When you have training scheduled, try not to commit any of these sins.
Training Sins
(Posted:
2/10/2003
)
When you have training scheduled, try not to commit any of these sins.
Gender Bender
(Posted:
2/3/2003
)
Equal Opportunities For Everyone
Gender Bender
(Posted:
2/3/2003
)
Equal Opportunities For Everyone
Dinner and a Movie
(Posted:
1/27/2003
)
The Age-Old Tradition Is Alive and Well
Dinner and a Movie
(Posted:
1/27/2003
)
The Age-Old Tradition Is Alive and Well
Focus on Friendliness
(Posted:
1/20/2003
)
When guests stop frequenting a restaurant, it’s often because of how they’ve been treated.
Focus on Friendliness
(Posted:
1/20/2003
)
When guests stop frequenting a restaurant, it’s often because of how they’ve been treated.
Training, Here and Now
(Posted:
1/13/2003
)
Communication Tends to be One-way In a Trainer-led Environment
Training, Here and Now
(Posted:
1/13/2003
)
Communication Tends to be One-way In a Trainer-led Environment
Tipping the Scales
(Posted:
1/6/2003
)
Manage Your Moonlighting Employees
Tipping the Scales
(Posted:
1/6/2003
)
Manage Your Moonlighting Employees
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